Are purchases made through this website secure so my credit card information is not obtainable by third parties?

You can shop at www.sleeprestfully.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. 

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

If you prefer, we can process your transaction by phone, fax or mail. Call us at (800) 231-0443 during our business hours, fax us at (800) 525-4293 or mail your order to Positive Air, Inc., 3312 Marquart Street, Houston, Texas 77027.

How do you store my credit card information?

Our system is set up so that once you complete your purchase on line all credit card information is immediately deleted from our system. We do not store any information related to your credit card.  If you call for a return, to add something to your order or to place a new order we will have to take your credit card information again. Under no circumstances is your credit card information available to anyone once your order is submitted.

What forms of payment do you accept?

We gladly accept American Express, MasterCard, Visa and Discover Card online. We can also send you an invoice through PayPal.

I have previously placed an order for a CPAP/BiLevel, Supplies or other product and submitted a physician's prescription then. Do I need another one now?

If you have a placed an order within the past year and provided us with a valid prescription we will be able to use it to fill your order.  If it is out of date and you are still seeing the same physician we will be glad to contact him/her for you and obtain a renewal script.

How do I know my warranty will be honored by the manufacturer?

Positive Air, Inc. is an authorized distributor for every item we sell.  We only purchase equipment and supplies directly from the manufacturer. We may not carry every product line in the world but you can rest assured that unlike many other internet stores we authorized to sell every product presented.  If you are making a major purchase from any internet company and question if they are an authorized dealer you should contact the manufacturer directly to inquire as to the status of the dealer.  This is especially true for Resmed. Unless you see the Resmed Preferred Internet Provider seal on the home page of a site they are not an authorized dealer.

What method is used to ship order to countries other than the United States?

All orders outside of the United States are shipped by Postal Service using 3 to 5 day priority mail.  What this means is that your package will reach customs in your country within the 3 to 5 day time period.  Usually it is released from customs to be delivered to you within a couple of days however, each country may release it sooner or take a few days longer. 

How do you ship within the United States?

Most orders are shipped Federal Express Ground.  Some smaller orders will be shipped by United States Postal Service.  If you wish to expedite your order we offer Federal Express Over Night delivery at a cost of $35.00.  Please call our office to arrange for over night delivery.