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I received
the FedEx package with the BiPAP from you on Wednesday of last
week. It included everything I needed as well as the Provider
Set-Up booklet which was indispensable. My workload is so full
that I wasn’t able to set the parameters I need until last
evening. Wow, it is a great unit and very feature filled for
complex sleep apnea syndrome (COMPSAS) patients like me. Last
night I also used a brand new Fisher & Paykel Zest™ Plus nasal
mask with a FlexFit™ 407 Stretchgear™ head strap that has a
“special elastic segment” in the lower strap (F&P #400HC302;
see photo below). This nasal mask/strap combination is the
most comfortable I have used since I was diagnosed
with COMPSAS 5+ years ago.
I slept
great for 7+ hours last night without waking up even once in
the middle of the night – something that hasn’t happened in
many months. Also, I felt really good in the morning – well
rested and bright minded (something that also hasn’t happened
in many months). As my research indicated, this unit was
almost “custom designed” for my specific respiratory needs and
you provided me with valuable advice, great service and a
competitive price.
I am most
grateful to Philips Respironics for designing and marketing
this unit, to Fisher & Paykel for offering the Zest Plus nasal
mask with special head strap, and to Sleep Restfully for
having you on staff to assist customers. As you can tell, I am
very pleased with the purchase of this new unit and simply
wanted to share my feelings with you. Most customers are quick
to complain, but there aren’t so many that express their
gratitude to vendors when they are satisfied.
Best
regards,
Chuck,
Minnesota
I want to take
this opportunity to thank you for your outstanding service!! A
while back I ordered a new mask and some maintenance items from
you folks, some how the items never reached me. After numerous
phone calls to our local post office, they determined that they
delivered the package and it was our fault that we never got it.
I phoned you folks and ask the gentleman that answered the phone
what we could do about this and without hesitation he offered to
resend my order to me at no charge. I was actually shocked, but
overwhelmingly pleased to see that type of response. In this
day, that is definitely not the norm. His comment to me was that
“we believe our customers” I just wanted to thank you again for
your outstanding service and can tell you that in the future I
will buy all my CPAP supplies from you folks.
Jim, Sanatoga, PA
I'd just like to congratulate you and your company on really
good no-hassle customer relations! I presume that you're a
fairly big company, and to have personal attention like that is
just so good, and not all that common! We might be on opposite
sides of the world, but it's like popping down to the corner
store and chatting to the shopkeeper! Thank you very much.
John, New Zealand
I purchased a Resmed S8 last year and it has worked perfectly.
Recently the heating element went out your customer service was
beyond great the order # was 3025.
Please extend a heartfelt “Great Job” to the gentleman that
dealt with my problems, they are a great asset to your firm
Bob, Florida
I can't thank you enough! I feel like
I've been given my life back, honestly! I'm 41 and have a
rare, devastating lung disease. I've been home since sending
in my unit and now I'm free to roam about!
What you sent was EXACTLY what i
needed....THANK YOU so much ! I know you went out of your way to
make me a happy customer and I AM !!!!
Thank you for going that extra mile !!!!
Paula, Oklahoma
I received both my orders on time. The portable EVER GO is some
kind of unit. It should really help us.
Thanks for all your help. Till my next order take
care………………………….
Robert, Texas
This is to advise that the order arrived today, Sept 24. Thank
you for your prompt service.
Australia being downhill from America possibly helps speed up
the delivery process :)
Norman, Australia
I
purchased a Resmed S8 last year and it has worked perfectly.
Recently the heating element went out your customer service was
beyond great the order # was 3025.
Please extend a heartfelt “Great Job” to the gentleman that
dealt with my problems, they are a great asset to your firm.
Bob, Florida
As always the level of service and communication with your
firm and especially Darin has been superb!
It is difficult enough to be compromised with medical devices
to sustain some quality of life but you and your team add such
value. Mostly it's about my confidence in going to a friendly
and intelligent professional. Those qualities make you so
unique in today's world compared to the evolving norm of
telephone communication with a telemarketer in India.
Darin is a value added associate and again of great service to
me. I salute you both and wish you the best of 2009 and
beyond.
My very best, Stephen, California
Thanks again for the great customer
support. I appreciate.
Bins, California
Thank you for your efficient service.
I received the Swift LT yesterday , used it last night and I
love it! Not a bit of a leak. I found that the attachment on the
top of the head frame swivels, so you can run it up the side of
the head. I did fine with it routed in the front of my face: I'm
sleeping soundly, so I don't go cross eyed. I even slept on my
stomach and not a bit of leak. I received my flexible healthcare
reimbursement for the 140.85 in the mail today. Lincare, my
local provider, won't get it for a month they told me.
I am sharing your web site with my patients: one of my patient's
spouse keeps taking his mask off in his sleep: she had an awful
night last night. I told her about you guys and gave her the web
site. Laurie, Arizona
I got the
tracking info last night. Thanks so much for the quick response.
I’m eager to begin this therapy and start feeling better! I will
certainly be contacting ya’ll (a NC word) again with any ongoing
needs. It’s quite rare to meet people with such a fantastic
attitude towards customer service and business development. At
this point, I think you’ve really helped me make some ‘right’
decisions. Dick, North Carolina
Many thanks for this. I appreciate you level of service here.
Most impressive. William, Collegeville, MN
Today I was surprised to receive the mask that I ordered from
you only five days ago. Vasilios, Thessaloniki, Greece
I would like to thank you for being so professional.
This email is to let
you know that we have today received the RESMED Machine at
ll.30am, and we do appreciate your concern, with your prompt
and safe delivery. Thanking you respectfully, Eleanor, New York/Trinadad
Thank you for being
so gracious about the return and the quick turn around. I hope
the rest of the summer goes well for you and yours. MJ, Alaska
Last night was the end of a 6 to 10 yr Chinese torture. I
sleep like a baby and had no problem with the CPAP.
Thanks for all your help. Thanks again. Neill, Dallas, TX
Thank you for such prompt service. My battery pack and resmed
adapter arrived today. I am charging the unit and will have
peace of ,mind while on my trip and when I return home. I do not
know how I ever slept before I had this great handy little
machine. Sincerely, Veronica, Penn Valley, CA
THANKS SO MUCH FOR YOUR EXTRA EFFORTS! Geraldine,
Oak Park,
CA
Thank you. The CPAP equipment showed up as promised. Richard,
Little Canada, MN
You're great; thanks so much for all your help! June, New York,
NY
I cannot thank you enough for your thoughtful and patient
service. Geraldine, Santa Rosa, CA
Thank you for your professional and very kind response and
follow through. The EverGo arrived at
9 am
today and the unit is charging as we speak. I look forward to
your assistance again as I acclimate myself to an all new
lifestyle that relies on power assisted gadgets for mobility.
My best regards, Steven,
San Diego,
CA
I am not requesting service, nor
complaining, nor requesting information. I just wish to pay a
compliment to your organization.
This past Memorial Day , I suffered from a TERRIBLE case of food
poisoning. I need my CPAP to sleep. When my CPAP machine's motor
froze at 4:35 on Friday afternoon , I was facing a three day
weekend from HELL. I called Positive Air , with a dire request
...to sell me a new Fisher Paykel 200. Thank goodness , Darin
brought me my new CPAP. It was a real life saver !!!
I love my new Fisher Paykel 200 CPAP , and would like to thank
Positive Air and Darin in particular , for going way beyond the
call of normal duty , to provide that Ultra Golden Service
that I have come to associate with Positive Air.
My deepest and sincerest thanks !
Appreciatively,
Bart, Houston, TX
Thank You for Your assistance! The GoodKnight 420G is now at
home and works great! Thank You again and best regards from
Berlin, Germany
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