|
Due to FDA regulations, once any
product is taken out of its original packaging, it is no longer
returnable. Once a CPAP, BiLevel, Auto machine or oxygen
equipment has been used,
it is no longer returnable. If the product is defective, and you
have the original packaging, contact us within the warranty
period to obtain a return authorization number. We will then
exchange the product. No substitutes allowed. All warranty
decisions are made by the manufacturer and are final.
Non-defective, unopened returns will not be accepted without
prior written authorization. Please contact us within 15 days of
the purchase date to receive a return authorization number. Any
item returned without prior authorization or after 15 days will not
be credited and will only be returned at the owner’s expense.
All authorized returns are subject to a 20% restocking
fee. Shipping charges are non refundable.
If a product is damaged in transit you must
contact our office within 3 days of receipt in writing.
All packaging must be retained in order for us to replace
transit damaged goods. We will only replace transit
damaged merchandise with the same merchandise. No substitutions
are allowed. Under no circumstances will transit damaged
merchandise be replaced if the 3 day written notification period
has passed. All return
correspondences should be addressed to Positive Air, Inc. and
submitted by e-mail to
sales@sleeprestfully.com or by US mail at 3327 Marquart
Street, Houston, Texas 77027. All product returns should only be
sent after receiving authorization to Positive Air, Inc.,3312
Marquart Street, Houston, Texas 77027 and must include the
return authorization number on the outside of the article.
We encourage you to retain a copy of all
correspondences between Positive Air, Inc. and yourself.
The burden of ordering the correct prescribed
equipment is the customers. Please make sure you are ordering
the correct product.
|
