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Due to the Food Drug Administration (FDA) regulations, once any product is open or taken out of its original packaging, it is no longer returnable. Therefore in order to comply with these regulations, if either any equipment or any supplies have been open and/or used, the item(s) is no longer returnable – there will be no exceptions.
If the product is defective, and you have the original packaging, contact us within the manufacturer’s warranty period to obtain a return authorization number. We will then exchange the product pursuant to the manufacturer’s warranty. No substitutions are allowed. All warranty decisions are made by the manufacturer and are therefore final.
Returns will be allowed ONLY if the equipment is non-defective and unopened; additionally returns will not be accepted without prior written authorization. You MUST contact us within 15 days of the purchase date to receive a return authorization number. Any item returned without prior authorization or after 15 days will NOT be credited and will only be returned at the owner’s expense – there will be no exceptions.
Any and all authorized returns are subject to a 20% restocking fee (applicable once order has left our location). Shipping charges are non-refundable.
If a product is damaged in transit you must contact our office within 3 days of receipt, in writing, describing the damage. All packaging must be retained in order for us to replace transit damaged goods. We will only replace transit damaged merchandise with the same merchandise. No substitutions are allowed. Under NO circumstances will transit damaged merchandise be replaced if the 3 day written notification or 3 days receipt period has passed – there will be no exceptions . All return correspondences should be submitted either by e-mail to firstname.lastname@example.org or by US mail to Sleep Restfully, Inc. at 3100 Weslayan St., Suite 373 Street, Houston, Texas 77027. All product returns should only be sent after receiving authorization from SleepRestfully.com located at 3100 Weslayan St., Suite 373, Houston, Texas 77027 and MUST include the return authorization number on the outside of the article.
When you purchase an item through Sleep Restfully, Inc. please be advised we do NOT accept any insurance. Payment on any items purchased is due at the time of the purchase. Sleep Restfully, Inc. is not a participating provider of any insurance plan and will not bill your insurance provider. Sleep Restfully, Inc. will provide you with the codes of the items you purchased for you to submit to any insurance provider you may have. Sleep Restfully, Inc. does NOT make any representations, expressed or implied, as to whether the items purchased are covered under any insurance provider you may have; this includes but is not limited to Medicare, Medicaid or any other third party insurance payor.
Additionally, when you purchase an item through Sleep Restfully, Inc. you acknowledge that you have discussed this matter with your physician and the item(s) being purchased is the item you require based upon those discussions. You also acknowledge that any item(s) you purchase is the specific item(s) you desire.
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Sleep Restfully, Inc.
3100 Weslayan Street, Suite 373
Houston, TX 77027
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